Return & Refund Policy

Thank you for shopping with Herbs Luv. Customer satisfaction is important to us. Please read our Return & Refund Policy carefully to understand how returns and exchanges are handled.

By placing an order on our website, you agree to the terms stated in this Return & Refund Policy.

1. Returns Policy

We accept returns only in cases where the product is damaged, defective, or incorrect at the time of delivery. Customers must notify us within 7 days of receiving the product.

2. Exchange Policy

Herbs Luv currently offers exchange only. Once your return request is approved, the product will be exchanged with the same or equivalent item.

3. No Refund Policy

Please note that we do not offer cash refunds. Refunds are not applicable once an order has been processed or delivered.

4. Conditions for Return or Exchange

  • The product must be unused and in original packaging
  • Return request must be made within 7 days of delivery
  • Proof of purchase or order number is required
  • Items damaged due to misuse are not eligible

5. How to Request a Return

To initiate a return or exchange, please contact our customer support team through our official website or provided contact channels with your order details.

6. Shipping Costs

Shipping charges for returns or exchanges may apply unless the issue is due to our error (damaged or incorrect product).

7. Policy Updates

Herbs Luv reserves the right to modify or update this Return & Refund Policy at any time. Changes will be effective immediately upon posting on this page.

8. Contact Us

If you have any questions regarding this policy, please reach out to us through our official Herbs Luv website.